Rajesh Gopalaan is an operations and customer-support leader whose work focuses on enterprise support, customer success, application operations, and workflow automation. Gopalaan's posts argue that strong operations and knowledgeable support teams help businesses retain customers and scale; they also discuss the need for compliance-aware operations in healthcare software.
Shali Rana Reed is a marketer and business owner who helps people choose a content focus and build an audience on social media. Their work argues that creators and leadership should be part of a company’s content and marketing strategy, not treated as a separate channel.
Matt Doyon works on sales and revenue enablement, using call data and AI to help teams improve discovery, coaching, and performance.
Ari Hoffman works in customer marketing and customer advocacy, with a focus on connecting customer communities and Customer Success to broader go-to-market growth.
Paul Kirch hosts the Enabling Buying podcast, where he discusses sales, customer success, buyer trust, marketing, and how AI can support more human conversations.
Swati Garg works in Customer Success talent and recruitment, with a focus on hiring, compensation, and how companies organize post-sales teams. She is a co-author of The Customer Success Talent Playbook and speaks about how AI is changing Customer Success roles and skills.
Emilia D’Anzica is a customer success and go-to-market leader who has led teams, worked in fractional leadership, and shares practical ideas about customer success, lifecycle management, and using AI at work.
Brandon Monson is a T-Mobile client success manager who supports large retail accounts, with a focus on customer relationships, connectivity, and retail technology.
Greg Nanigian shares Sandler sales-training material on selling, customer success, and sales leadership, including advice on qualifying prospects, building client trust, and coaching teams.
Christine Cody works in customer success for higher education technology. Their posts focus on helping colleges use edtech, building customer relationships, and supporting student success.
Roger Collins writes about helping managed service providers grow, improve customer relationships, and develop services in areas such as cybersecurity and AI.
Josh Schoeff writes about B2B customer success, including how to develop customer success teams, work across departments, and support customers through change. In a LinkedIn post, Schoeff announced accepting a position on Challenger’s customer success team.
Priyadarshini Ravichandran is a customer success professional who writes about helping B2B SaaS customers adopt products, realize value, and navigate organizational change. Their posts also share practical approaches to prioritizing customer success work.
Branden Jenkins is the CEO of Maxio. Jenkins writes about AI in SaaS companies, finance and revenue operations, and pricing—often using examples from Maxio’s work to explain how teams can connect customer value, billing, and financial reporting.
Annie Dean works on customer success: helping organizations support customers, improve product adoption, and measure whether their products and services make a difference. Their posts draw on experience in technology and their current work supporting the social sector, where they are building a client success function.
Michael Weidinger works in customer success and enterprise account management, helping SaaS customers adopt products, realize value, and address retention risks.
Sabina M. Pons works on customer success and post-sales strategy for B2B technology companies, with a focus on protecting and growing recurring revenue. Her posts discuss retention, customer value, AI adoption, and how customer-facing teams work with the rest of go-to-market.
Mitchell Omer writes about B2B go-to-market and revenue strategy, including customer success, sales and retention, niche markets, and privacy services for growing businesses. Their posts also cover AI and building a marketing function at Trust Keith.
Parker Chase-Corwin shares practical guidance for customer success teams on improving customer adoption and retention, and adapting team management to AI-driven change.
Shachar Avrahami is a product leader at Base, focused on bringing customer success and customer marketing programs together in one post-sales platform. Before the acquisition of EverAfter AI by Base, Avrahami helped build EverAfter’s tools for personalized, scalable customer programs and AI-driven actions.
Chase Tinkham works in Customer Success, sharing practical advice on onboarding into a customer book, understanding products and customers, and spotting retention risks. Tinkham has also described leading digital-transformation projects at a small automotive distributor.
Lewis Taylor works with organizations to improve customer experience, customer success, support, go-to-market, and product operations. Through First30Seconds, Taylor combines hands-on consulting with coaching to help leaders turn strategy into lasting change.
Joe Markert writes about helping managed service providers strengthen customer success, build better client partnerships, and guide customers on AI, security, and governance.
Ianthe Hernandez writes about customer success and SaaS operations, with a focus on turning customer goals into clear plans, improving handoffs between teams, building trust in CRM workflows, and spotting churn risks early.
Stuart Selbst is a Customer Success and technology professional who writes on LinkedIn about customer retention, account growth, IT, and the value of listening and building trust.
Tamie Green works in B2B customer success, with a focus on enterprise accounts. Their posts explain how customer success teams can connect product use to business value, support renewals and expansion, and use AI to prepare for executive conversations.
Kishor Rao works in technical account management and customer success, helping enterprise customers solve technical problems, coordinate across teams, and keep their business moving.
John Gaspar works in customer success and shares practical ideas about SaaS retention, customer journeys, and using AI in customer success workflows.
Sandra Cruz is a customer success leader who builds customer-facing teams and shares ideas on customer trust, team alignment, and the role of AI in customer experience.
Paul Reeves shares practical ideas about customer success, including when teams can benefit from expert help and how they can scale their work. Reeves also promotes the CS Makeover Show, which features customer success leaders discussing their teams’ challenges and approaches.
Craig Blum writes about leading Customer Success teams in B2B software, with a focus on revenue growth, executive influence, scaled customer engagement, and balancing automation with human judgment.
Kate Alger is a customer success executive and advisor who writes about scaling customer success, AI in customer operations, and the business practices that support renewals and customer value.
Grady Sokaras is a sales and go-to-market leader whose work includes building technical sales teams and tackling pricing, packaging, and usage-based monetization. Their posts describe leadership roles at Metronome and Zapier, including leading customer success at Zapier before moving into sales leadership.
Andrew Stickland advises growing businesses on improving operations, customer success and repeat business. Stickland's work includes fractional executive support and business mentoring.
Myracle Stiles shares customer success experience focused on onboarding, client engagement, retention, and empathetic communication. They also create affirmation songs and a self-reflection ebook, and post about career growth, curiosity, and personal projects.
Christian Lunøe Gøtzsche shares practical guidance on using AI in B2B sales and customer success, including agent workflows, implementation roadmaps, and governance.
Mason Moyer writes about customer success, with a focus on helping customers adopt products, improve their workflows and get lasting business value.
Allison Betito is a customer success professional with nearly a decade of experience. The work Betito describes includes leading customer success programs, supporting retention and expansion, and finding ways to improve customer operations.
Saurabh Kamat shares practical reflections on sales, customer success, and team growth, drawing on examples about customer conversations, setbacks, mentorship, and work-life balance.
Principal Customer Success Manager at Paligo, helping organizations get more value from structured content management.
Chris Patin shares practical advice on customer success, with a focus on onboarding, proving value early, renewals, and finding customer-led opportunities to expand.
Joseph Paul is a MongoDB Customer Success Manager who works on agentic AI and agent memory, including building agents for MongoDB’s go-to-market teams.
Esther Azeezat Oyeyemi is a customer success professional who writes about helping customers get value from software, improving onboarding, and building trust to support retention. Oyeyemi's posts also cover inventory management and small-business operations.
Cynthia Schatzmann works in freight transportation, using experience in dispatching, customer success, and sales to build broker relationships, coordinate drivers with loads, and support business growth.
Anurika Okoyenta is a customer success professional focused on SaaS onboarding and helping customers reach value. In LinkedIn posts, Anurika shares practical guidance on customer goals, satisfaction scores, and onboarding workflows, and says they have five years of cross-border experience and are open to remote customer success or client onboarding roles.
Bradley Richards shares cybersecurity commentary from a customer success perspective, connecting topics such as ransomware, identity security, and patching to organizational resilience and trust.
Nick Knight writes about how B2B SaaS and private equity-backed businesses can build more repeatable revenue. Knight's posts connect go-to-market strategy, RevOps, customer success and commercial team design, with an emphasis on attracting the right customers, delivering promised value, and earning renewals and expansion.
Brittany Casey is a Customer Success professional and LinkedIn creator who writes about customer outcomes, team leadership, and balancing AI automation with human relationships.
Edward Jr. Balestra writes about leadership and building scalable operating models for healthcare technology companies, including enterprise readiness, product strategy, and decision-making.
Nazar Mysholivskyi writes about ecommerce and how brands can become easier for AI assistants to find and recommend. Recent posts focus on practical checks for product visibility, including product-feed details and category-specific searches.
Rebeca Tristan leads customer experience work at Omnea, where Tristan is building a customer team focused on process expertise, cross-functional relationships and customer outcomes as AI changes how work gets done.
Jackie Smith Norton leads customer success at Spekit, where the work Norton describes focuses on customer partnership, sales enablement, adoption, and helping teams use learning and content in their day-to-day work.
Craig Vincent writes about how companies can make Customer Success teams more measurable and growth-focused, including how to prioritize customer support, identify expansion opportunities, and show the business value of the work.
Jan Young coaches Customer Success leaders to connect customer work to revenue, improve how their teams operate, and adapt to AI. Jan Young also leads the StepUpXchange CS Business Leadership Accelerator, writes the Customer Revenue Lab newsletter, and helped build the CxXchange Customer Success community.
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