Influencers for Customer success leaders

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Paul Kirch

18.4K followers

Paul Kirch hosts the Enabling Buying podcast, where he discusses sales, customer success, buyer trust, marketing, and how AI can support more human conversations.

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Swati Garg

17.2K followers

Swati Garg works in Customer Success talent and recruitment, with a focus on hiring, compensation, and how companies organize post-sales teams. She is a co-author of The Customer Success Talent Playbook and speaks about how AI is changing Customer Success roles and skills.

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Emilia D'Anzica

16.1K followers

Emilia D’Anzica is a customer success and go-to-market leader who has led teams, worked in fractional leadership, and shares practical ideas about customer success, lifecycle management, and using AI at work.

Josh Schoeff writes about B2B customer success, including how to develop customer success teams, work across departments, and support customers through change. In a LinkedIn post, Schoeff announced accepting a position on Challenger’s customer success team.

AD

Annie Dean

7K followers

Annie Dean works on customer success: helping organizations support customers, improve product adoption, and measure whether their products and services make a difference. Their posts draw on experience in technology and their current work supporting the social sector, where they are building a client success function.

Parker Chase-Corwin shares practical guidance for customer success teams on improving customer adoption and retention, and adapting team management to AI-driven change.

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Shachar Avrahami

5.4K followers

Shachar Avrahami is a product leader at Base, focused on bringing customer success and customer marketing programs together in one post-sales platform. Before the acquisition of EverAfter AI by Base, Avrahami helped build EverAfter’s tools for personalized, scalable customer programs and AI-driven actions.

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Ron Carson

5.1K followers

Ron Carson works on win-loss research and customer insight gathering, helping businesses understand why deals are won or lost and how customers experience their products and teams.

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Lewis Taylor

5K followers

Lewis Taylor works with organizations to improve customer experience, customer success, support, go-to-market, and product operations. Through First30Seconds, Taylor combines hands-on consulting with coaching to help leaders turn strategy into lasting change.

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Stuart Selbst

3.9K followers

Stuart Selbst is a Customer Success and technology professional who writes on LinkedIn about customer retention, account growth, IT, and the value of listening and building trust.

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Kishor Rao

3.2K followers

Kishor Rao works in technical account management and customer success, helping enterprise customers solve technical problems, coordinate across teams, and keep their business moving.

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Craig Blum

2.9K followers

Craig Blum writes about leading Customer Success teams in B2B software, with a focus on revenue growth, executive influence, scaled customer engagement, and balancing automation with human judgment.

Fritz Abelard is a Technical Success Manager at Snyk who works with enterprise customers on developer security. Their posts focus on applying DevSecOps to AI-assisted software development and emerging security risks.

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Nick Knight

Nick Knight writes about how B2B SaaS and private equity-backed businesses can build more repeatable revenue. Knight's posts connect go-to-market strategy, RevOps, customer success and commercial team design, with an emphasis on attracting the right customers, delivering promised value, and earning renewals and expansion.

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Rebeca Tristan

Rebeca Tristan leads customer experience work at Omnea, where Tristan is building a customer team focused on process expertise, cross-functional relationships and customer outcomes as AI changes how work gets done.

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Jackie Smith Norton

Jackie Smith Norton leads customer success at Spekit, where the work Norton describes focuses on customer partnership, sales enablement, adoption, and helping teams use learning and content in their day-to-day work.

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Jan Young

Jan Young coaches Customer Success leaders to connect customer work to revenue, improve how their teams operate, and adapt to AI. Jan Young also leads the StepUpXchange CS Business Leadership Accelerator, writes the Customer Revenue Lab newsletter, and helped build the CxXchange Customer Success community.