Rich LeBrun shares practical guidance on franchise and business ownership decisions, including how to assess operating costs, build a strong team and stand out in a local market.
Rajesh Gopalaan is an operations and customer-support leader whose work focuses on enterprise support, customer success, application operations, and workflow automation. Gopalaan's posts argue that strong operations and knowledgeable support teams help businesses retain customers and scale; they also discuss the need for compliance-aware operations in healthcare software.
Bill Staikos writes and advises on customer experience and CX technology. Bill Staikos's work helps business leaders connect customer feedback to operational changes, measure whether those changes work, and make better decisions about CX software and AI.
Martin Pettigrew shares leadership and business-growth advice for roofing contractors, including how to build stronger teams, systems, and customer service. His posts also show a connection to Maverick Metal & Roof Supply.
Irit Levi helps service businesses improve how their systems and processes work together, with a focus on CRM readiness, automation, and customer experience.
Arbab Idrees shares hiring notices for iEDGE roles in travel, tourism, business development, and operations, and writes about business issues such as food-delivery service and Pakistan’s aviation strategy.
Bruce Wade is an innovation consultant who shares practical frameworks for developing ideas into businesses and products. Wade's work also covers customer experience and how organizations can build a culture that supports AI collaboration; Wade promotes keynotes and workshops on innovation.
Michael Weidinger works in customer success and enterprise account management, helping SaaS customers adopt products, realize value, and address retention risks.
Lewis Taylor works with organizations to improve customer experience, customer success, support, go-to-market, and product operations. Through First30Seconds, Taylor combines hands-on consulting with coaching to help leaders turn strategy into lasting change.
Colleen Biggs is an entrepreneur who builds businesses and franchise systems. Their work includes Beyond Basil Mobile Pizzeria, which they say is franchising, and Phoenix Drone Pros, whose franchise plans they decided to stop pursuing. They also write about franchising, business decisions, and customer service.
Michael Bair provides fractional customer experience leadership and consulting for ecommerce brands, including support for customer retention and AI implementation.
Moez Seraly is the founder and CEO of Perfect Cellar, a wine e-commerce business. Seraly's work focuses on making wine easier and more enjoyable to buy, using technology and AI to improve customer experience and business operations.
Abi Spencer is a PR and content marketing business founder and editor of Commerce Voice, a publication covering people, technology and trends in retail and hospitality.
Alejandra Salomon works in ecommerce retention, helping brands understand why customers return or leave and when the problem calls for more than email or SMS campaigns.
Tamie Green works in B2B customer success, with a focus on enterprise accounts. Their posts explain how customer success teams can connect product use to business value, support renewals and expansion, and use AI to prepare for executive conversations.
Anna C. is a digital commerce and growth leader at CLEARSTEM. Her work spans ecommerce, paid media, customer retention, and social commerce, with a focus on connecting channels and improving the customer journey.
Nick Bond is a beauty and wellness ecommerce growth leader and co-founder of Flora Mirabilis. Their work includes testing paid-media and email strategies and improving online stores to help customers understand products and buy with more confidence.
Principal Customer Success Manager at Paligo, helping organizations get more value from structured content management.
Sofia O'Malley writes about B2B marketing strategy and go-to-market planning, with a focus on consistent brand positioning, customer experience, and connecting teams across the customer journey.
Nik Sargent writes on LinkedIn about practical uses of AI agents and everyday customer experiences. Sargent describes building a personal agent that researches family plans and turns them into reminders and decisions to make.
Mey Nenadic writes about e-commerce, customer experience, and practical uses of AI. Their posts show how customer reviews can reveal business problems and how AI tools may help shoppers find products and commerce teams analyze data.
James Duggan is a digital marketing strategist and co-founder of KZN Digital. His work focuses on how advertising, websites, CRM, customer data and sales processes fit together to improve marketing results.
Buckley Sawyer is a customer support and customer experience leader who shares practical advice on improving support operations, using customer feedback, and turning support interactions into business growth.
Cameron Bottura runs The Ad Lounge, an agency focused on paid search and paid social for ecommerce brands. Bottura's work also includes consulting on advertising strategy and profitability.
Anish S. works on B2B marketing and growth, advising clients on channel choices, content, customer experience, and marketing workflows.
Rafael Soares writes about data, artificial intelligence, and digital commerce, with a focus on how businesses can use technology to improve customer experiences and decision-making.
Sandeep Nath writes and advises on ethical culture, leadership, and how organizations handle customer feedback. Nath's posts examine how workplace safety and reporting systems shape what leaders learn about failures.
Alex Gonzalez writes about Voice AI for telecom providers and managed service providers (MSPs), focusing on practical ways to measure outcomes, identify automation opportunities, and route callers to AI or human help.
Rebeca Tristan leads customer experience work at Omnea, where Tristan is building a customer team focused on process expertise, cross-functional relationships and customer outcomes as AI changes how work gets done.
Lauren Sallata writes about enterprise marketing leadership, customer experience, and aligning sales, marketing, and service around go-to-market growth. Her posts also explore how AI and shared customer data can support more connected buying journeys.
Mareile Osthus works on customer experience in ecommerce. Through humii, Osthus helps retailers understand where online shopping journeys create friction, using feedback from online mystery shoppers and comparisons with other retailers.
Tony Ward writes about AskNicely’s customer-feedback and reputation products, including ways AI can help businesses turn customer feedback into action and improve their online reputation.
Nikki Quinn shares and promotes content about NiCE workforce management software, focusing on planning contact-centre work across calls and back-office tickets.
Anthony Carroll is CEO of FTC Solar, a company focused on utility-scale solar tracking. His public posts discuss solar project execution, tracker technology, customer service, and partnerships across the energy industry.
David Gut shares practical ideas on digital marketing, customer experience, and using AI and automation to improve business processes.
Roger Williams hosts the Loyalty Leaders Podcast, where he interviews loyalty and CRM professionals about customer retention, loyalty program design, and changes in travel and retail.
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