- A chatbot hallucinated a nonexistent refund policy
- A tribunal enforced the invented policy, requiring Air Canada to pay
- Air Canada uses Connect Customer for its contact center operations
Organic mentions 4
No sign of payment. These creators may be worth approaching.
- Guru Hariharan30K followers
Here's the part nobody is talking about: when an AI hallucinates a policy (Air Canada), or discriminates at scale (Workday), or leaks proprietary data
Read the post · 2026-09-28 - Chander D12.5K followers
An Air Canada chatbot invented a refund policy that a tribunal later enforced.
Read the post · 2026-06-11 - David McCandless5.5K followers
Air Canada's chatbot confidently promising a refund policy that didn't exist — and a tribunal making them pay it.
Read the post · 2026-10-05 Connect Customer is the original contact center, used by State Farm and Air Canada.
Read the post · 2026-05-05