The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.: Who It's For and Who Sponsors It

Covers: Digital customer success practices, AI automation, churn reduction, customer onboarding, and digital adoption platforms.
For: Customer experience leaders, customer success managers, and digital operations practitioners.
Best for: Customer success professionals wanting to implement AI and scale self-serve customer operations.
Skip if: B2C marketers or professionals not involved in customer retention and success workflows.

Start with

My Framework for AI Powered Churn Analysis | Episode 111: Using AI and digital CX strategies to understand and prevent customer attrition.
Beyond Scheduled Tasks: Automate Your Operations with Claude Managed Agents | Episode 110 | Episode 110: Building managed AI agents in Claude to automate complex business workflows.
The Digital Divorce: Moving Customers from CSMs to Self-Serve | Episode 102: Transitioning accounts from high-touch CSM relationships to scalable self-serve digital motions.

Summarised by AI from 12 recent episodes. Audience size is not included. Prices are not included. Report a mistake.