The Customer Success Pro Podcast: Who It's For and Who Sponsors It

Est. audience: 100
Cadence: Weekly
Latest: 2026-10-28
By: Anika Zubair
Based on: 12 recent episodes

Covers: Best practices for building customer success teams, driving net revenue retention, leveraging AI, managing renewals, and scaling operations.
For: Customer success managers, team leaders, and SaaS executives.
Best for: SaaS customer success professionals aiming to drive revenue and scale their organizations.
Skip if: B2C marketers or professionals outside of post-sale customer relationship roles.

Start with

Turning CSMs Into Commercial Operators: Why Kickoff Is the Best Training Moment of the Year: How to use annual kickoff events to train customer success teams as revenue drivers.
Why Your Team Is Missing NRR Targets (It’s Not What You Think): Explains system design adjustments needed to help customer success teams meet net retention targets.
Handling Price Increase Conversations Without Losing Customer Trust: Frameworks for navigating price increase discussions during renewals while protecting customer trust.

Summarised by AI from 12 recent episodes. Audience estimate and Apple rating from Podscan, checked 2026-11-03; treat the estimate as a guide and ask the show for its own numbers. Prices are not included. Report a mistake.