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- Mastering CS: Candid Leader Insights
Mastering CS: Candid Leader Insights
Customer success managers, CS leaders, and SaaS revenue professionals.
- Est. audience
- 100
- Apple rating
- 0 from 0
- Cadence
- Daily
- Latest
- 2026-10-29
- By
- Custify | Customer Success
- Based on
- 12 recent episodes
- Covers: Customer success strategies, account segmentation, AI workflows, onboarding, customer trust, and team leadership in B2B SaaS companies.
- For: Customer success managers, CS leaders, and SaaS revenue professionals.
- Best for: CSMs seeking real-world tactics for managing accounts and scaling customer success operations.
- Skip if: Consumers or professionals outside of B2B customer success and SaaS account management.
Start with
- Ep 98 | Melanie Faye: How to segment accounts into high-touch and low-touch while delivering value via nudges and tips.
- Ep 96 | Cassandra Dehlot: How to build AI workflows across CS platforms and CRMs to automate follow-ups and plans.
- Ep 90 | Rachel Weller: How to build a regional customer success team from scratch using unscalable initial processes.
Visit
Summarised by AI from 12 recent episodes. Audience estimate and Apple rating from Podscan, checked 2026-11-03; treat the estimate as a guide and ask the show for its own numbers. Prices are not included. Report a mistake.