GENCS - El podcast de Customer Success en español: Who It's For and Who Sponsors It

Est. audience: 100
Cadence: Monthly
Latest: 2026-09-27
By: GENCS
Based on: 12 recent episodes

Covers: Customer success strategies, career seniority, customer onboarding, retention metrics, AI automation, and cross-departmental alignment.
For: Spanish-speaking Customer Success managers, leaders, and SaaS professionals.
Best for: Customer success practitioners looking to transition from operational support to strategic business impact.
Skip if: People outside the B2B SaaS or customer management ecosystem.

Start with

Customer Centric vs. KPIs de Retención: El gran dilema del CSM: Explains how to build customer-centric cultures and align customer success with product teams.
Las 3 Dimensiones del Seniority en Customer Success: Producto, Negocio y Personas: Teaches how to move from operational execution to strategic impact on business revenue.
Como la IA redefinirá el Customer Success: Agentes, Automatización y Estrategia: Explores using AI agents and automation to shift customer success from reactive to strategic.

Summarised by AI from 12 recent episodes. Audience estimate and Apple rating from Podscan, checked 2026-11-03; treat the estimate as a guide and ask the show for its own numbers. Prices are not included. Report a mistake.