CX After Hours: Ecommerce CX, AI & Customer Service: Who It's For and Who Sponsors It

Est. audience: 900
Cadence: Every two weeks
Latest: 2026-10-28
By: Yuma AI
Based on: 12 recent episodes

Covers: Scaling customer support, AI implementation, team workflows, CSAT analytics, and customer retention strategies in ecommerce.
For: Customer experience leaders, support operators, and ecommerce business managers.
Best for: Ecommerce CX directors looking to optimize support operations and integrate AI effectively.
Skip if: General consumers or businesses outside of retail and ecommerce customer service.

Start with

How 32 Degrees Scales E-commerce CX Without Losing the Human Touch, with Jennifer Villalba: Explains how to scale customer operations without relying entirely on rigid policies and automations.
Why CSAT Isn’t Telling You the Full Story in Ecommerce Customer Experience: Discusses using AI tools to analyze ecommerce customer feedback beyond basic dashboard metrics.
Getting the AI Foundations Right in E-commerce CX (to Avoid Scaling Problems), with Leeor Cohen: Covers foundational operational requirements needed before automating customer experience systems.

Summarised by AI from 12 recent episodes. Audience estimate and Apple rating from Podscan, checked 2026-11-03; treat the estimate as a guide and ask the show for its own numbers. Prices are not included. Report a mistake.