Customer Success Talks: Real Challenges, Experts' Advice

Cadence

Every two weeks

Latest

2026-10-21

By

Bayron Toruño

Based on

12 recent episodes

• Covers: Customer retention, QBR frameworks, workload management, AI usage, product alignment, data analysis, and career skills.
• For: Customer success managers, early-career CSMs, and customer success leaders.
• Best for: Customer success practitioners wanting actionable strategies to improve retention and manage their workload.
• Skip if: Consumers seeking general entertainment or professionals outside customer-facing and SaaS roles.

Start with

• Stop Doing This One Thing If You Want Higher Retention: Explains how to shift from reactive check-ins to relationship building for retention.
• VP of CS Reveals the The Biggest AI Mistake CSMs Make (And What to Do Instead): Breaks down practical approaches for customer success teams adopting AI tools.
• Why Most QBRs Fail And the 15-Minute QBR That Fixes Them: Provides a concise framework to structure effective quarterly business reviews.

Sponsors seen

• Boutique hotelsSponsor

  A special thank you to the Boutique hotels for sponsoring today's episode. Without their support, this episode wouldn't have been possible.

  Why Financial Acumen is the #1 Skill Every CSM Needs Right Now · 2026-06-03
• The Beautique HotelsSponsor

  A special thank you to the Boutiquehotels for sponsoring today's episode. Without their support, this episode wouldn't have been possible. "The Beautique Hotels

  Protect Your Peace: Why Boundaries Are Essential for CSMs · 2026-05-20

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