Customer Success: Pivot Your Career: Who It's For and Who Sponsors It

Est. audience: 1,000
Apple rating: 5 from 4
Cadence: Monthly
Latest: 2026-09-24
By: Alex White and David Lokietz
Based on: 12 recent episodes

Covers: Customer success career pivots, leadership strategies, AI integration in CS, and outcomes management.
For: Professionals looking to enter or advance in customer success and SaaS roles.
Best for: Customer success managers seeking career growth and post-sales leadership insights.
Skip if: People outside the B2B SaaS and customer success industries.

Start with

Embracing AI: Matthew Reinbold Discusses Digital Strategy in Enterprises: How enterprise customer success teams can adapt digital strategies and AI effectively.
Defining Outcomes Strategies: Eric Gardner's Journey in Customer Success: Shifting customer success focus from activity metrics to measurable business outcomes.
Redefining Post-Sales: Alex Raymond discusses his new book, “The Growth Department”: Transforming post-sales customer success from basic support into a core revenue growth engine.

Summarised by AI from 12 recent episodes. Audience estimate and Apple rating from Podscan, checked 2026-11-03; treat the estimate as a guide and ask the show for its own numbers. Prices are not included. Report a mistake.