Customer Success Lab

Est. audience

100

Apple rating

0 from 0

Cadence

Monthly

Latest

2026-10-12

By

Clémence

Based on

5 recent episodes

• Covers: Customer success frameworks, metrics like NRR and churn, onboarding, playbooks, tools, and career development.
• For: Francophone Customer Success Managers and professionals looking to enter the role.
• Best for: Customer Success Managers wanting actionable methods to manage B2B client portfolios effectively.
• Skip if: Professionals outside of B2B SaaS and customer relationship management.

Start with

• Playbook Customer Success : comment le construire de zéro: How to build a customer success playbook from scratch to structure client management.
• Devenir Customer Success Manager : les 5 compétences clés: Five key practical skills required to succeed as a high-performing Customer Success Manager.
• NRR, Churn Rate, NPS : les métriques que tout CSM doit maîtriser: How to interpret and use core customer success metrics to prove business value.

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Summarised by AI from 5 recent episodes. Audience estimate and Apple rating from Podscan, checked 2026-11-03; treat the estimate as a guide and ask the show for its own numbers. Prices are not included. Report a mistake.