Customer success from the Ground Up Podcast: Who It's For and Who Sponsors It

Est. audience: 100
Apple rating: 0 from 0
Cadence: Every two weeks
Latest: 2026-10-25
By: Mike Marshall & Deborah Knight
Based on: 12 recent episodes

Covers: Practical tactics for building customer success teams, handling accounts, commercial skills, CS hiring, and scaling CS operations without playbooks.
For: Early CS hires, new CS leaders, and startup operators building CS functions.
Best for: Customer success managers, heads of CS, and CS tool providers.
Skip if: Professionals outside of B2B customer success, client management, or tech startups.

Start with

Revenue Confidence: Why CSMs Need Commercial Skills More Than Ever | Anika Zubair, Customer Success Pro: Explains how CSMs and CS teams can develop commercial skills and become revenue ready.
Delivering revenue whilst driving customer satisfaction in a Startup | Jonathan Rivers, CS Leader: Shares how to balance revenue delivery with customer satisfaction in early-stage startups.
Hiring for Customer Success at Startups | Rohan Tailor, ABR Talent: Covers how to hire for customer success roles and common mistakes founders make.

Summarised by AI from 12 recent episodes. Audience estimate and Apple rating from Podscan, checked 2026-11-03; treat the estimate as a guide and ask the show for its own numbers. Prices are not included. Report a mistake.