Churn Flags: Real time retention experiments with SaaS growth leaders: Who It's For and Who Sponsors It

Est. audience: 100
Cadence: Every two weeks
Latest: 2026-10-21
By: Nikki Elbaz | Retention and expansion strategist for mature SaaS companies
Based on: 10 recent episodes

Covers: Customer retention experiments, feature adoption strategies, net revenue retention, and analyzing real feedback to prevent churn.
For: SaaS growth leaders, product managers, and customer success teams focused on retention.
Best for: SaaS professionals looking to fix churn and increase expansion revenue using real feedback.
Skip if: B2C marketers or businesses without a subscription or SaaS business model.

Start with

From single-digit feature adoption to MAU growth with no forced switch | Ft. Brandon Green, Staff Product Manager at Buffer: How to overcome customer perception flags to drive feature adoption and MAU growth.
The 51% churn risk nobody owns – and all it takes is sending a sequence you already wrote | ft. Jane Portman, co-founder of Userlist: Strategies for onboarding replacement users when an internal account champion leaves a customer company.
Owning your category costs you this product adoption tax | ft. Tara Robertson, CMO at Bitly: Techniques to prevent churn by expanding customer awareness beyond your core legacy feature.

SaaS Customer Success Product Management

Summarised by AI from 10 recent episodes. Audience estimate and Apple rating from Podscan, checked 2026-11-03; treat the estimate as a guide and ask the show for its own numbers. Prices are not included. Report a mistake.