- Cadence
- Weekly
- Latest
- 2026-10-28
- By
- Hakan Ozturk | The CS Café
- Based on
- 12 recent issues
- Covers: Customer success operations, renewal strategies, client retention, workload management, and CS career development.
- For: Customer success managers, CS leaders, and B2B SaaS account managers.
- Best for: Customer success managers seeking practical frameworks to handle renewals and manage account workloads.
- Skip if: Consumers or professionals outside of B2B SaaS customer retention and management.
Start with
- Your client stopped replying. The panel wants your plan: How to handle unresponsive enterprise accounts and plan for upcoming renewals during interviews.
- Your CSM title says one job. Your calendar says three.: How to identify and balance competing onboarding, retention, and sales expansion responsibilities.
- Which accounts in your book will renew smaller?: Strategies for spotting downsell risks when customer automation reduces per-seat license counts.
Sponsors seen
- TangoSponsor
Tools like Tango , one of my recent sponsors, make it faster. It captures the steps while you click
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