Power to the Poets: Who It's For and Who Sponsors It

Covers: Agentic experience design, conversational capital, trust in AI, content debt, and strategic automation decisions.
For: Product managers, conversation designers, and business leaders building AI agents.
Best for: Enterprises and designers implementing AI conversational agents without damaging customer trust.
Skip if: General consumers or developers seeking low-level coding tutorials.

Start with

Before you build an Agent, decide what you won’t automate: Explains why defining automation exclusions upfront prevents trust erosion in AI deployments.
False Containment: How your best dashboard number burns Conversational Capital: Shows how misleading support metrics can mask negative customer experiences with AI agents.
How to Audit Content Debt in One Day to Improve Your Agent: Provides a practical method to clean up messy enterprise knowledge bases powering AI.

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