# Manny Rivelo

Manny Rivelo is a ConnectWise leader who speaks about helping managed service providers move from reactive IT support to more automated, AI-driven operations.

- Profile: https://b2binfluencer.marketing/creators/manny-rivelo/
- LinkedIn: https://www.linkedin.com/in/mannyrivelo
- LinkedIn followers: 12,031
- Topics: artificial-intelligence
- Based on 11 dated posts, latest 2026-10-07

## Summary

Manny Rivelo is most useful for company-anchored talks on AI-driven MSP transformation and predictive operations.

- Best for: Partner conferences on AI-driven MSP transformation that want a ConnectWise executive voice.
- Not for: General business or nonprofit events seeking vendor-neutral AI governance or cross-industry keynote.
- Check first: Confirm fees, sponsorship terms, and audience survey data before contacting them.

### Takeaways

- The tools-and-tickets operating model has run out.
- Predictive Intelligence is the destination; the shift is a wave, not a feature.
- MSPs are how small and midsize businesses adopt AI responsibly.

## Main ideas

- **The tools-and-tickets operating model has run out**: Manny Rivelo's central argument is that MSPs cannot grow by adding tools, tickets, or manual processes. That model has reached its end; intelligent systems that coordinate, automate, and execute work across a business are the replacement. The commercial case is clear: more operational overhead does not produce growth, so the next decade of MSP growth depends on automation and intelligent execution.
- **Predictive Intelligence is the destination; the shift is a wave, not a feature**: Rivelo casts the change as the latest wave in a long pattern: technology has always moved in waves, and automation and AI are the current one. The destination is Predictive Intelligence: systems that anticipate and act rather than simply record what happened. The argument extends beyond tooling to an evolution from reactive IT support to strategic, data-driven partnership. It also reflects ConnectWise's stated intent to lead that phase, not a neutral market forecast.
- **Urgency now, but the transformation is still early**: Two claims pull in different directions. One stresses urgency: MSPs are searching for a new operational model, agentic AI is accelerating the change in real time, and the opportunity is happening now. The other acknowledges that the industry is still early in the shift from reactive operations to intelligent execution. Together, the posts urge MSPs to move without claiming the transition is complete.
- **MSPs are how small and midsize businesses adopt AI responsibly**: The customer-facing argument starts with a need, not a product: every SMB deserves AI's benefits but should not have to navigate complexity, risk, or security blind spots alone. MSPs are cast as trusted guides, builders, and accelerators of practical adoption. The focus is on real-world use cases—automating repetitive work, strengthening security, and producing actionable insights—rather than experimentation. Responsible, accessible adoption is the priority, with MSPs making AI usable.

## Work to read

- [Post introducing the ConnectWise Platform and "Predictive IT"](https://www.linkedin.com/posts/mannyrivelo_predictiveit-msp-connectwise-activity-7469765250922266624-esIk)
- [Post on why MSP growth depends on intelligent systems, not more overhead](https://www.linkedin.com/posts/mannyrivelo_predictiveit-msp-connectwise-activity-7470127592973664256-Ku0E)
- [Post from Pax8 Beyond on agentic AI and a "System of Action"](https://www.linkedin.com/posts/mannyrivelo_platform-pax8beyond-predictiveit-activity-7470867467850907648-bKHz)
- [Post recapping the IT Nation Connect Europe welcome keynote in London](https://www.linkedin.com/posts/mannyrivelo_it-nation-connect-europe-2026-welcome-keynote-activity-7436831419991093248-9N6J)
- [Post on SMBs, AI adoption, and the MSP's role as a guide](https://www.linkedin.com/posts/mannyrivelo_every-smb-deserves-the-benefits-of-ai-but-activity-7429564664298221568-alhv)

## Brand relationships

- **ConnectWise** (employment)
- **Pax8** (mention)

## Partnerships

None of the five LinkedIn posts document a sponsorship offer, paid partnership format, speaking fee or partnership inquiry route. They cover ConnectWise product and event announcements—the ConnectWise Platform launch, Predictive IT messaging, the IT Nation Connect Europe welcome keynote and a Pax8 Beyond appearance—not creator partnership terms. They do not say Manny Rivelo never accepts paid partnerships or speaking engagements. Event organizers and brands should confirm terms directly with Manny Rivelo or ConnectWise before planning around a fee, exclusivity or deliverable.

## Alternatives

- Roger Collins: Choose Roger Collins when the conference slot should be a working session on how MSPs run client relationships and account growth, not an executive keynote on where the industry is heading. The July 2026 post lays out a full quarterly business review structure: a standardized slide deck; a business update; an executive dashboard covering security posture, user experience, infrastructure health, backup and recovery, and compliance readiness; a security review told as a story from the data; a service experience review focused on outcomes; roadmap progress; a risk review with quantified impact; and closing recommendations on a 90-day and 12-month horizon. It names the commercial aim directly: turning a $3,000-a-month client into a $10,000-a-month strategic account. It also asks what would change if every review delivered a business outcome instead of a service update. For MSP account managers and vCIO leads who need something they can take back and use, that’s closer to the buyer’s decision than a product-era vision talk.
- Josh Scott: Choose Josh Scott when the audience is vendor-side channel and partner-marketing teams or partner program owners, rather than MSP practitioners. The May 2024 post gives four concrete reasons SMB partners do not market their vendors: they lack marketing time and resources; market development funds reach only a small share of the channel; they juggle more than 20 vendors asking for joint activity; and long-tail partners do not use self-service portals. The January 2026 post argues that vendors keep copying the enterprise playbook into SMB, stripping out the people and funding, and then wonder why adoption does not move: enterprise motion is driven by people, and anything in SMB that depends on partner attention does not scale. For a conference session on why SMB partner marketing programs underperform and what to change, that speaks directly to the buyer’s question.
- David Nankervis: Choose David Nankervis when the room is MSP sales leadership and the session should be about building and coaching to a number rather than technology direction. The October 2026 post works through the pipeline math behind a $50,000 quarterly target at a $500 monthly recurring revenue average deal: about 90 marketing qualified leads become 45 sales qualified leads, 30 sales accepted opportunities, and roughly nine deals, with stated benchmark conversion rates and a plan built on the current close rate rather than the goal. It frames sales leadership as finding the leaking stage and coaching the activity that fixes it. The June 2026 post covers a security vendor joining CyberFOX and the consolidation of SASE, Zero Trust, password management, and privileged access management into one platform for MSPs. Together, the posts suit a session on revenue operations, sales planning, and security tool consolidation.

---
AI-assisted summary of public posts. Audience demographics are not available. Engagement appears only where we checked recent posts. Method: https://b2binfluencer.marketing/methodology/